SRA

TERMS AND CONDITIONS

Between:

SRA (Proprietary) Limited, Registration number [2016/355219/07] (“SRA”) and you (the “User”).

WHEN YOU ACCESS, BROWSE OR USE OUR WEBSITE, YOU AGREE TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE, YOU MUST IMMEDIATELY STOP ACCESSING OUR WEBSITE

IMPORTANT NOTICE.
These terms and conditions of use regulate access to and use of this website. Please note that these terms and conditions are valid, binding and enforceable against all persons that access and/or use SRA website, web pages or any part hereof. The User is automatically bound by these terms and conditions by virtue of accessing this website. OUR TERMS AND CONDITIONS CONTAIN SPECIFIC PROVISIONS TO LIMIT OUR LIABILITY. THESE TERMS AND CONDITIONS HAVE BEEN SET OUT IN CAPITAL LETTERS. The User should pay particular attention to these terms and conditions since they limit the User’s ability to recover losses which the User may incur in connection with the use of this website. If the User is not yet 18, the User must obtain his/her parents’ or legal guardians’ prior authorization, permission and consent to be bound by these terms and conditions of use prior to accessing our website, using any of the services on our web site or participating in any of the activities offered. If the User is under 18 and fails to obtain such consent, the User may not access our website, use the services or participate in the activities available via our website.

GENERAL TERMS AND CONDITIONS OF SALE

Between:

The Company and the Customer

1.  PRICE AND PAYMENT

1.1 The Customer shall pay the Company the Price in respect of any Goods ordered.

1.2 In the event that the Customer wishes to pay the Price by way of credit card, then the provisions of clauses 1.3 to 1.5 shall apply.

1.3 The Customer undertakes to ensure that the credit card has not been used to its maximum limit, and that there will be sufficient funds in it to cover the amount due. In the event that the credit card has reached its maximum limit and there are insufficient funds in it on the Payment Date to cover the amount due, the Customer agrees to the Company processing the credit card payment on any other date after the Payment Date. Alternatively, upon notification by the Company to the Customer of the credit card being at its maximum limit, the Customer shall immediately transfer the amount due into the Company’s bank account by way of electronic funds transfer.

1.4 The Customer further agrees that he/she will be liable for any claims, losses or damages of whatsoever nature in the event that the credit card

(i) has reached its maximum limit;

(ii) details provided to the Company are incorrect;

(iii) is held in the name of any other person; and/or (iv) has expired or, during the term of this Agreement, expires.

1.5 The Customer shall not be entitled to reverse any payment made in terms of this clause 1, for any reason whatsoever, where such amount is legally owing by

The Customer to the Company.

1.6 No Deliveries shall be made by the Company to the Customer until it has received payment in full in respect of the Goods ordered by the Customer, and the Company shall have the right to suspend Deliveries if any amount due by the Customer to the Company is unpaid.

2. ORDERS

2.1 Orders by the Customer for the Goods shall be made by the Customer online via our website www.sraonline.co.za.

2.2 Subsequent to the Customer placing an Order, the Customer will receive an Order Confirmation from the Company.

2.3 The Company will not be responsible for any errors or misunderstandings that occur during the placing of an Order, or for the failure by the Customer to provide the Company with correct and accurate information when placing an Order or as set out on any quote, Order Confirmation and/or Delivery Note.

2.4 The Customer confirms that the information given by it when placing an Order is accurate and complete. The Customer further agrees to update such information, failing which the Company will not be liable for any inaccuracies or lack of completeness of such information, or any consequential failure to deliver the Goods properly.

2.5 Orders and Order Confirmations shall constitute offers to purchase the Goods in question at the usual Prices of the Company.

2.6 All Orders received will be submitted to the Company for processing and will be subject to acceptance by the Company by way of the Delivery of the Goods.

2.7 The Company shall be entitled to recover from the Customer any extra costs, including Delivery costs, incurred by the Company due, directly or indirectly, to the actions of the Customer including instances where the Customer:

2.7.1 alters the Order, including where the Company delivers the Goods in accordance with the Order, and the Customer alters the Order upon or after Delivery; or

2.7.2 refuses to accept Delivery notwithstanding that the Goods meet the specifications set out in the Order; or

2.7.3 fails or delays to give full particulars needed by the Company; or

2.7.4 otherwise delays the Order process.

3. DELIVERY

3.1 Subject to clause 3.2, Delivery will be made in respect of Orders at the Delivery Place on the Delivery Dates. Delivery will generally be made by the Company’s appointed courier service agents.

3.2 Where the Delivery Place is a remote area, which is not serviced by the Company’s courier service agents, Delivery will be made via Post Office or to the nearest town to the Customer which is accessible by the Company’s courier service agents within its normal routes. In these circumstances, the Company will be in contact with the Customer to arrange an alternative address.

3.3 Unless otherwise specified, Delivery is free.

3.4 Delivery shall be deemed to have taken place when the Goods are off-loaded at the Delivery Place.

3.5 Whilst every effort will be made to deliver the Goods in accordance with this clause, the Company shall not be liable for any loss and/or damage for failure to effect Delivery timeously for any reason beyond the Company’s reasonable control.

4. RISK

4.1 Subject to clause 4.2 below, risk in and to any Goods sold to the Customer shall pass to the Customer upon the Goods being delivered at the Delivery Place, irrespective of whether ownership of the Goods still vests in the Company in terms of clause 5.

4.2 The risk in the Goods shall immediately pass to the Customer if the Customer fails to take Delivery of the Goods ordered, or in any way delays the Delivery of Goods ordered.

4.3 Where Goods are returned in terms of clause 6 below, risk remains with the Customer until Delivery of the Defective Goods to the Company.

5. OWNERSHIP AND RETENTION OF TITLE

Until the Company has received payment in full of all sums owed to it on any account by the Customer, whether arising out of this Agreement or any other contract, legal and beneficial title in and to the Goods shall remain vested in the Company.

6. RETURNS

6.1 If the Customer finds any of the Goods to be Defective, the Customer must immediately inform the Company of the defect, by email, and return the Goods to the Company, whereto the Company will replace the ordered Goods within 7 days. The Customer will be responsible for the courier fees.

6.2 Notwithstanding the aforegoing, the Company shall have no liability or obligation to the Customer in respect of any Goods which have been subjected to abuse, misuse, improper use, negligence, accident, alteration or tampering at the hands of the Customer, and the Customer hereby indemnifies the Company accordingly

6.3 Orders placed incorrectly or by mistake of Customer will need to be returned to the Company on the Customer’s own account. No refunds will be made until the Goods are returned in good order to the specified location of the Company.

  1. REFUNDS

7.1 Refunds can take up to 2 weeks to clear. A 5% transaction fee will be levied and taken into account when refunds are made.